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We are currently affected by staff absence due to sickness. We are working hard to ensure we still provide best care possible to our patients, however on occasion we have to re-arrange some of pre-booked clinics and we will contact all affected patients.
Unfortunately, on some occasions we have to take the difficult decision to close our branch surgeries and the following sites will be affected:
COTMANHAY - FRIDAY 27TH MARCH CLOSED ALL DAY
During these closures you can still contact us at the Old Station Surgery.
We apologise for any inconvenience caused and thank you for your understanding.
STAFF TRAINING NOTICE
Please note that Old Station Surgery will be closing at 12:30pm on Wednesday 15th April for staff training.
If you need urgent medical help while we’re closed:
Receptionists are not ‘just admin’ — they are patient advocates, navigating complex systems to get people the care they need. They are the gateway to the clinical team, and without them, there is no access.
But constant abuse is pushing them to breaking point. Burnout is rising, and we are losing skilled staff who can no longer absorb the emotional toll. This campaign is a call for compassion — because protecting our reception teams protects access to care. You don't know what happened on the call they just took..
Our staff are trying to give you the best quality care. Abusive behaviour will only reduce the quality of care you receive, please think before you speak to staff. Our staff have the right to refuse your care if you are abusive towards them.
Abuse means shouting, swearing, homophobic or racist language & nasty comments.
If you think we can improve the way the practice operates, please ask to discuss your comments with the practice manager. They can try to resolve your issue, or improve to give you the best care possible.
Our vision and values
We strongly believe in working cohesively in a caring and supportive environment. We strive on supporting people to achieve their full potential through personal development.
With regards to patients and the way we run our services, we strive to achieve the following 5 Ps:
